User complaints

The content of the website "MyChallenge" (http://mychallenge.fm) (hereinafter referred to as the "Site") consists of texts, graphic images, design items, video and audio items, ECM programs and other objects (hereinafter referred to as the "Content"). If the opposite is not explicitly stated, the Content of the Site is the Content created on the Site or downloaded by the Users to the Site;

In connection with the protection of intellectual property rights related to the users's Content on the Site, the LLC "MyChallenge" should be considered only as information distributor and the company agrees to take actions to stop any illegal activities found by the copyright holders in accordance with the paragraph 1253.1 of the Civil Code and the paragraph 15.7 of the Federal Law "The information and information technology protection".

In case you have found any Content on our Site which is used illegally, please, study this document carefully. We ask you to concern with understanding that in cases the necessary information related to the illegal action and the rights holder was not presented, we cannot correspond properly to your message.


1. General conditions

The site is an online resource that is created to find new friends, united by common interests, to show the spirit of competition, communicate and share their achievements.

The present Order of studying the matters of distribution of any users' content on the "MyChallenge" site (hereinafter referred to as the "Rules") is the official document of the Site Administration and it contains information about the Site Administration conflict resolution policy to resolve any conflicts connected with theContent downloaded by the Users and information about the rights and duties of the Site Administration, the Site Users and third parties during the process of conflict resolution.

The definitions written with capital letters which are not stated clearly in the present Order have the meaning stated in the Rules for use of the Site.

In case of any inconsistency between the Rules for use of the Site and the present Order the provisions of the Order should be applied except for cases clearly stated in the Rules for use of the Site or the present Order.

While considering the allegations in accordance with the present Order the Site Administration is guided by the following principles:


The legitimateness

The Site Administration complies with all Russian laws and doesn’t have control or censure over the use of the technical capability of the Site by the Users.

In accordance with law the Users have rights to use free the site capacity for the exchange of information during the discussions of the creative work by their favorite authors or performers or the discussion of the quality and the ways of using of the goods and services provided by third parties.


Support to the anti-piracy campaign

Unfortunately, the cases of illegal preservation, transfer, distribution or giving access to information or intellectual property items within our Site should not be ruled out.

The Site Administration should not assume the functions of the law enforcement or judicial agencies and the Administration cannot define whether or not the content posted on the site is illegal. In case of any dispute situations, the applicant should apply to law enforcement agencies or to the court.


The presumption of good faith of the users

The Site Administration respects our users and proceeds on the basis that the Site Users comply with requirements of the law and the Rules for use of the Site and carefully use the site capacity and resources.

The Site Administration recommends to any persons who suppose that the Site content infringes their rights or interests to address directly to the Users who downloaded the content first. According to the experience, it is possible to resolve the problem quickly. In case of not obtaining the desired result, the interested person should apply to the Site Administration in accordance with the present Order.


The clarity and availability of the procedure

The Site Administration respects our users and proceeds on the basis that the Site Users comply with requirements of the law and the Rules for use of the Site and carefully use the site capacity and resources.

The Site Administration recommends to any persons who suppose the Site content infringe their rights or interests to address directly to the Users who downloaded the content first. According to the experience, it is possible to resolve the problem quickly. In case of not obtaining the desired result, the interested person should apply to the Site Administration in accordance with the present Order.


The good faith of the applicant

The Site Administration does not consider any anonymous applications or applications made on behalf of third parties except for the cases such applications are permitted by law.

The procedure of studying the applications stated in this Order should not be used to create any barriers against the legal Content distribution. The applicant declares that the Content in relation to which the application was made had been posted on the Site by the Site User illegally.


2. The application related to the illegal Content posted
3. Application processing of the illegal placement of Content and response measures.
4. The technologies used by the Website Administration

The Website administration is committed to constantly improve the technologies that prevent infringement of intellectual property rights on the Website. At the date of the enactment of this version of the present Order the Website Administration carries out the experimental operation technology of a digital fingerprints identifying and removing the Disputed objects.


5. MyChallenge Site Administration

There shall not be any possibilities to abuse the procedure established by the present Order.

These actions are recognized by the Site Administration as the abuse by the Applicants:


6. Storage and confidentiality of information

The Site Administration has the right to store all data, documents and emails relating to the application processing within three (3) years from the date of completion of the application/complaint procedure, if longer storage and use of relevant information is not necessary for purposes of rights protection of Site Administration.

The Site Administration doesn't disclose information on the status of the application, the content of deleted Disputed objects and applications, except for the cases stipulated by law and the present Order.

The Site Administration reserves the right to amend changes and additions to this Order. Current version of the document may be found at the following address:
https://mychallenge.fm/docs/en/terms.php

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